This video looks at how tone of voice plays into the larger picture of our communication. The way we use the term "tone" in a normal conversation usually means much more than word's academic meaning. The video gives a detailed look at both sides and how your tone shapes the impressions people might form about you. 

Intellectual capital is a key term that help explains a lot about how we add value at work. Expertise is the name of the game, right? But why is some expertise considered more valuable than others. This looks at the role perceptions plays in positioning some types of knowledge as more valuable than others. 

We have to say "no" sometimes. It's a matter of keeping up boundaries around our highest priorities. Saying it politely is often very difficult. This video looks at several strategies for saying "no" so you can maintain a positive working relationship with others even if you can't give them what they want.