Communicate with Empahty

I believe that empathy is the one of the most important concepts that can transform the way we communicate. When we put ourselves in another person's shoes and attempt to feel what they are feeling, our messages will connect with others at a whole other level. As the video explains, even an interaction at a McDonald's drive-through window--that might ordinarily seem routine, shallow, and automatic--can be filled with empathy with the right perspective.